FAQs

Yes, you can. By clicking 'I will pickup in store' on the 'My Cart' page you will be able to collect your order from our warehouse in Albany at the address below between 9am and 3pm Monday - Friday.7b Cowley PlaceRosedaleAuckland0632

For up to 12 bottles, it's $5.99 for Auckland, $7.99 for North Island and $9.99 for South Island.For 13 or more bottles, it's $9.99 for Auckland, $14.99 for North Island and $17.99 for South Island.

For Auckland we estimate next day. Urban NZ addresses are up to 3-4 working days, and up to 5 working days for rural delivery.

We will refund or replace no questions asked. Our 100% guarantee is here because we have confidence in our products and want you to be able to explore your palate knowing we have your back. 

Placing an order on Central is seamless. Once you've found the items you wish to purchase, add them to your cart. When you're ready, navigate to your cart and click the "Checkout" button. You'll be prompted to enter your shipping details, choose a delivery option, and select a payment method. Review your order summary, then click "Place Order" to complete your purchase.

We accept a wide range of payment options for your convenience, including major credit cards, debit cards, PayPal, and Afterpay. Our payment gateway is secured with the latest encryption technology to ensure your transaction is safe and private.

If you have a promo code or a gift card, you can apply it during checkout. Enter the code in the designated field, and the discount or credit will be applied to your order total. Please note that some conditions may apply to promo codes and gift cards, such as minimum spend or specific product eligibility.

After placing your order, you'll receive an order confirmation email with your order details and a unique order number. You can track the status of your order through the "My Orders" section of your account. We'll also keep you updated with email notifications as your order progresses from preparation to dispatch and delivery.

At Central, we strive for your complete satisfaction. If you're not happy with your purchase, you can return it within 30 days for a full refund or exchange. Items must be in their original condition and packaging. Please note that some products, such as perishable goods, are not eligible for return.

To initiate a return, please visit the "My Orders" section in your account and select the order you wish to return. Follow the instructions to submit a return request. Once approved, you'll receive a return shipping label and instructions on how to send back your items.

After we receive your returned items and inspect their condition, we will process your refund. The refund will be credited back to your original method of payment within 7-10 business days. We'll notify you via email once your refund has been issued.

If you receive a damaged or incorrect item, please contact us immediately. We'll arrange for a return shipping label to be sent to you at no cost, and you'll have the option to receive a refund, replacement, or exchange. We aim to resolve these issues promptly and to your satisfaction.